Frequently Asked Questions

Everything you need to know about our PCR diagnostic devices, test kits, ordering, and support.

About UlfaQ™ & Our Devices

What is UlfaQ™ and how does it work?

Do I need to extract DNA before running a test?

How long does it take to get results?

What is UlfaX™ and how is it different from UlfaQ™?

Test Kits & Sample Types

What diagnostic panels are available?

What sample types are required?

How are test kits stored?

How many tests are in each kit?

Are your test kits validated?

Ordering & Delivery

How do I place an order?

Do you ship internationally?

What is the typical delivery timeframe?

Results & Technical Support

What QC controls are included with each test?

What training is provided with the UlfaQ™ device?

How do I interpret the results?

Who do I contact for technical support?

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